1. Refund policy

At RightHydroponics, we want you to be fully satisfied with your purchase. If you're not happy with your order, we're here to help with returns and refunds. Please read this policy so you know how it works.

Your 14-day right to cancel

You can cancel your order for any reason within 14 days of receiving it. Just let us know (see Return Process below), then send the item back within 14 days of telling us.

• You can open and inspect items the way you would in a shop. If an item has been used beyond that, we may reduce your refund to reflect its reduced value.
• Please return items with all parts and, where possible, in the original packaging.
• Please include your order number (receipt or order confirmation).

Items that can't be returned once opened

• Sealed consumables that have been opened, such as nutrients, additives and grow media, for health and safety reasons
• Perishable goods (such as plants)
• Custom-made or personalised items

This doesn't affect your rights if an item is faulty.

Return Process

To start a return, contact us with your order number, the item(s) you want to return and the reason:

• Phone: 01509 440 174 (general) or 07438 584 116 (mobile / WhatsApp)
• Email: sales@righthydroponics.com

We'll reply with instructions for sending the item back.

Return Shipping

If you're returning an item because you changed your mind, you pay the cost of sending it back. We recommend a tracked service, as we can't refund items that don't reach us. If an item is faulty or we sent the wrong thing, we'll cover the return cost.

Please send returns to:
RightHydroponics
Unit 1 Bakewell Court, 31 Bakewell Road, Loughborough, LE11 5QY, United Kingdom

Refunds

We'll refund you within 14 days of receiving the item back (or of you showing proof that you sent it, if sooner), to your original payment method. For change-of-mind cancellations this includes the standard delivery charge you originally paid.

Late or Missing Refunds

If you haven't received your refund in that time, first check your bank or card statement, as banks can take a few days to post refunds. If it still hasn't arrived, contact us at sales@righthydroponics.com or on 01509 440 174.

Damaged or Faulty Items

If your item arrives damaged or develops a fault, please contact us as soon as possible, ideally within 48 hours of delivery for transit damage, with photos. We'll arrange a like-for-like replacement or a refund. This doesn't affect your statutory rights.

Cancelling Before Dispatch

To cancel an order before it ships, contact us as soon as possible. If it has already been dispatched, you can still cancel by following the return process above once it arrives.

Business Purchases

The 14-day right to cancel applies to consumers. We can't accept change-of-mind returns on goods bought by a business for resale.

Thank you for shopping with RightHydroponics!