Shipping policy

Welcome to RightHydroponics. This policy explains how we process and deliver orders from our online store.

Order Processing

• Processing time: orders are processed within 3-5 working days once payment is confirmed.
• Working days: Monday to Friday, excluding bank holidays. Orders placed at weekends or on bank holidays are processed the next working day.
• Delays: if an item is delayed by our supplier or high order volumes, we'll contact you as soon as we know, and you can choose to wait or cancel for a full refund.

Delivery Rates

• Free UK standard delivery on orders over £100.
• Other UK orders: rates are shown at checkout based on weight and size. Express delivery is available.
• International: we ship to selected countries. Rates are shown at checkout. Customs duties and taxes may apply and are the customer's responsibility.

Delivery Times (after dispatch)

• UK Standard: 3-7 working days
• UK Express: 1-3 working days

Tracking

Once your order ships you'll get a confirmation email with tracking details.

Changing Your Address

Need to change your delivery address? Email sales@righthydroponics.com as soon as possible. Once an order has been dispatched we may not be able to change it.

Carrier Delays

Occasionally carriers are delayed by weather or other issues outside our control. We'll help you track your parcel and resolve any problems.

Damaged or Lost Parcels

• Damaged: please contact us within 48 hours of delivery with photos of the parcel and items, and we'll put it right.
• Lost: if your parcel doesn't arrive, contact us and we'll chase the carrier. If a parcel is marked as delivered but you haven't received it, please check with neighbours and let us know so we can investigate.

Incorrect Address

Please double-check your delivery details at checkout. If a parcel comes back to us because of an incorrect address, re-delivery charges may apply.

Questions? Contact us at sales@righthydroponics.com or 01509 440 174.